Payment and Refund Policy

This policy explains how orders for the services of ordivix are confirmed and paid for, and how cancellations and refunds are handled. The prices of our services are published on this website; nothing is bought or paid for on the site itself.

How prices and orders are agreed

Our published prices apply to every order. Where a service is priced by quantity or the website shows an estimate, we state the final amount in writing before any work starts, based on the details you give us. Nothing is agreed or paid on the website itself: the order takes effect when you accept our written confirmation.

Paying invoices

Invoices are payable within 14 days of the invoice date unless a different term is agreed in writing, and we accept bank transfer as well as the other methods stated on the invoice. For larger jobs an advance payment or payment in instalments may be agreed and recorded in the quotation. Overdue invoices are followed up with a reminder.

Changes and cancellations by you

You may cancel or reschedule a booked service up to two working days in advance at no cost, by telephone at 01792 410386 or by email at newsdesk@ordivix.com. If you cancel later than that, or if we cannot reach you at the agreed time, we may charge for work already performed and for expenses that can no longer be recovered, though we would rather offer you another appointment.

If we cannot keep an appointment

Should we be unable to keep an agreed date, we contact you without delay, explain the reason and propose another appointment at the earliest opportunity. If you prefer not to reschedule, we refund what you have paid for the part of the service that was not provided, in full and without any charge for the cancellation.

Refunds and part-completed work

Refunds are paid to the original payment method within 14 days of the refund being agreed; where that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at newsdesk@ordivix.com. We deduct no processing fee. Where a service was carried out as agreed, its fee is not refunded, and for partly completed work we refund what was not provided, less any material or third-party costs agreed with you beforehand.

Complaints about our work

Complaints about the quality of a service should reach us at newsdesk@ordivix.com within 14 days of the work being completed, and can also be raised beforehand by telephone at 01792 410386. We respond within a few working days and agree with you how the matter is to be put right, by reworking the service or by refunding part of the fee.